ACES offers industrial automation support 24 hours a day 7 days a week through support contracts. Our dedicated teams of engineers are skilled and trained in fault finding and can offer full system and application support. Our support team’s mission is to react immediately to our customer’s problems to get their plant operational as quickly as possible and to advise on further solutions to prevent the problem occurring again.
With our services you will receive access to:
- Experience in all major PLC & SCADA packages
- Full system support (Licensed Electricians, Electrical & System Engineers)
- Customised service agreements to meet your exact requirements
- Fast response from experienced engineers
- Remote & On-Site Support
- Interstate capabilities
- MES capabilities
- Quality System that complies with ISO9001
- Preventative maintenance
Our service agreements are quite simple:
- Payment of annual fee to guarantee our availability
- A messaging service ensures the on-call engineer(s) contact you promptly
- Discounted hourly rates when you actually need us
If you don’t have a service agreement with us but are requiring emergency support, please feel free to contact us and will we do our best to meet your service needs.